Fyy Community

Refund policy

This policy explains when a license purchase can be refunded. It forms part of our Terms of Service and applies to purchases made through this site.

When we refund

  • You paid and received nothing. If the payment was confirmed but your key was never delivered and we cannot deliver it, you get the choice of a replacement key or a full refund.
  • The key never worked. If a delivered key cannot be activated or used, and our team cannot fix it after you have given us the details we ask for, you get the choice of a replacement key or a full refund.
  • Duplicate payment. If the same order was charged more than once, the extra charge is refunded.

When we cannot refund

  • The key was delivered and has already been activated or used on a device or account.
  • The key was shared, resold, or published, or the account was suspended for breaking the terms.
  • The problem is caused by something outside the service, such as your own device, software, or an outage of a third-party platform.
  • The order is older than 30 days and the key has already expired or been used for its full term.
  • You changed your mind after the key was delivered and activated.

How to request one

Open a ticket in the official Fyy Community Discord and include your order reference, the key in question, and what happened. Screenshots or error messages help and usually make the review faster. Do not post the full key in public channels — send it through the ticket only.

How long it takes

We review a request as soon as we can after it is opened with complete details. If a refund is approved, it is issued through the same payment method used for the purchase, and how quickly it lands depends on that provider. The time a payment provider needs to settle a refund is outside our control.

Payments and chargebacks

Please open a ticket before asking a payment provider to reverse a charge, so we have the chance to fix the problem directly. A reversed payment for a delivered key may lead to the key being revoked, as described in the Terms of Service. Nothing in this policy removes rights you have under mandatory consumer law.